For which countries do you have a reship guarantee?

We have a reship guarantee for almost all countries except for countries that has high risk: Australia, New Zealand, Canada, all South America, Scandinavian Countries, Germany and Switzerland (EU Domestic shipments included), Spain and Portugal for International shipments, Israel, China, Taiwan, S. Korea, Japan, Hong Kong, Singapore, India, Thailand, Philippines, Malaysia, Saudi Arabia, Iran, Iraq, United Arab Emirates.

Do you reship seized packages?

Yes, we reship seized packages %100 once free of charge.

In case a package gets seized, you need to send us the seizure letter or the seizure should be clearly understandable from the tracking status.

Please also check “For Which Countries Do You Have A Reship Guarantee?” article.

Our shop can’t be held responsible for an undelivered package if you provided an incorrect, incomplete or fake name or address.

What is a reship guarantee?

We are working very hard to track packages and to spot any potential problems if possible. Unfortunately, we do not have any control over these 2 stages:

In the following cases, we reship your package once for free, if:

1 – Your package is seized by customs, you have an official seizure letter or we are able to check using the tracker status information.
When the package been seized by customs, the express company
also will tell us, we will resend the package to you.

2 – Your order is not delivered within the given maximum delivery time, we reship your order once for free if the delivery takes later than 40 days after tracking number provided. And if the package tracking number dont have any update in 40 days, We also will resend the package to you.

But, if you receive both packages we kindly ask our customer to confirm that they will pay 70% of the extra sent package both packages arrive safe. Until now all our customers accepted that as a fair offer.

For your information, we are unable to resend an undeliverable order due to address related issues. If the address you provided is not sufficient, couldn’t be delivered due to lack of information or delivered to the address provided and get lost / return to the sender we will not reship. Therefore make sure your postal address is valid, otherwise we will not be responsible for undeliverable packages.

Since we do not ship to nickname, alias or company name, please register with your real name. Otherwise we will not be responsible for undeliverable packages.

I was sent a wrong product or my products are missing

We sincerely apologize for this inconvenience. Unfortunately, shipment mistakes might occasionally happen. Please submit us a ticket. We will ask for photos of the packaging showing the details like TN and shipping address. Please make sure that this photo shows ALL of the received items. We will review the issue and take necessary steps to fix it asap.

My items were damaged

We sincerely apologize for this inconvenience. Unfortunately, packages might occasionally get damaged during transport. Please submit us a ticket. We will ask for photos of the packaging showing the details like TN and shipping address. Please make sure that this photo shows ALL of the received items. We will also need a closer photo showing the damage. We will review the issue and take necessary steps to fix it asap.